Wati alternative

KayChat vs Wati

Wati is one of the best known WhatsApp API tools in India, and it is a solid product. The question is what it costs once you add the seats and the message charges. Here is an honest side-by-side, including where Wati is the better choice.

KayChatWati
Monthly plan priceStarter ₹1,500/month · Growth ₹3,000/month · Pro ₹5,000/month · Managed ₹15,000/month (plus GST)Growth ₹2,999 · Pro ₹6,499 · Business ₹18,499 a month (plus GST)
Free option14-day free trial of every feature, no card needed7-day free trial, no setup fee
Charges per WhatsApp messageMeta bills you at Meta’s own rate. KayChat adds nothing per message.Billed by Wati on its own rate card, which it does not publish on the pricing page. Rates differ by marketing, utility and authentication.
Scheduled broadcastsOn every plan, from Starter at ₹1,500/month15,000 a month on Growth; unlimited from Pro at ₹6,499/month
Chatbot builderIncluded from Growth at ₹3,000/month, 5 flowsAutomation triggers are metered: 1,000 on Growth, 2,000 on Pro, 5,000 on Business. More cost ₹1,000/month per 1,000.
AI assistant trained on your businessIncluded from Growth at ₹3,000/month, 1,000 AI replies a month, with a knowledge base1 AI agent and 2,000 AI credits on Growth; 2 agents and 5,000 credits on Pro. More credits cost ₹1,600/month per 2,000.
Contacts and team logins on the lowest paid plan5,000 contacts and 3 team logins on Starter3 users on Growth and no way to add more — you must move to Pro. Extra users then cost ₹1,299/month each.
Billing cycleMonthly or yearly, your choice. No minimum term on Starter, Growth or Pro.Monthly, quarterly (up to 10% off) or annual (up to 25% off)
SetupWe set up Growth and Pro for you, free. Starter sets up on its own with our guide.Self-serve, no setup fee. Dedicated onboarding is a custom one-time fee, free on an annual plan.
SupportEmail and in-app, reply within 1 business day. Managed: priority WhatsApp, reply within 4 business hours.Email on Growth; email and chat on Pro; priority support and a success manager on Business at ₹18,499/month
API and webhooksREST API, scoped API keys and signed webhooks on Pro at ₹5,000/monthContact management APIs and webhooks on every plan
Official Meta WhatsApp Cloud APIYesYes

All prices are before 18% GST. Wati prices and add-ons are taken from Wati’s own pricing page and public reviews, checked on 13 October 2026. Prices change, so check their page before deciding. KayChat’s full price list is on our pricing page. Meta’s per-message rates are on Meta’s pricing page. Wati is a trademark of its owner; this page is written by KayChat.

Where KayChat falls short

  • Younger product with a much smaller customer base than Wati.
  • No free plan, only a 14-day trial.
  • Each plan has limits. Starter has 5,000 contacts and 3 team logins, and does not include the chatbot or the AI assistant.
  • Small team: support replies within 1 business day, in Indian working hours.

Where Wati falls short

  • Growth has a hard cap of 3 users. You cannot buy a fourth seat — the only way up is Pro, which more than doubles the bill.
  • Message charges run through Wati at Wati’s own rate card rather than Meta’s direct rate, and that card is not shown on the pricing page.
  • Automation triggers and AI credits are metered, so a busy month can add ₹1,000 or ₹1,600 at a time on top of the plan.
  • A second WhatsApp number costs ₹2,499/month, and the Shopify integration is a separate $4.99/month add-on.

Choose Wati if…

  • You want the largest, most established vendor in this category and the biggest integration library.
  • You have a big list and a big team: Wati does not cap contacts the way Starter caps them at 5,000.
  • You need Salesforce, HubSpot or deep Shopify commerce out of the box.
  • You are comfortable setting everything up yourself and want to start the same day.

Choose KayChat if…

  • You get daily enquiries on WhatsApp and want them answered at once, including at night.
  • You want the chatbot and the AI assistant inside the plan, not as add-ons.
  • You want to pay Meta’s own message rates, with nothing added on top.
  • You want someone to set it up with you (Growth and Pro).

Try KayChat free for 14 days

The trial includes every feature and needs no card. Plans start at ₹1,500/month, before GST. We set up Growth and Pro for you, free. Starter sets up on its own with our guide.

Questions

Is KayChat cheaper than Wati?

On the entry plan, yes: Starter is ₹1,500/month against Wati Growth at ₹2,999/month, and KayChat adds nothing to Meta’s message rates while Wati bills messages on its own rate card. Above that it depends on your team size and list. Wati does not cap contacts; KayChat does. Put your real numbers into both pricing pages before deciding.

What happens if I need a fourth team login on Wati?

On Wati’s Growth plan you cannot add one — the plan is capped at 3 users with no paid extras, so the next step is the Pro plan at ₹6,499 a month. On KayChat the entry plan includes 3 team logins and the next plan up includes 5.

Is KayChat an official WhatsApp Business API provider?

KayChat is built on the official Meta WhatsApp Cloud API. You connect your own number through Meta’s Embedded Signup, and messages go directly through Meta.

Can I move from Wati to KayChat without losing my number?

A WhatsApp Business number can be moved between providers. Your approved templates and contact lists need to be exported and set up again. On Growth and Pro we do this with you. Message us on WhatsApp first so we can check your account before you switch.

Who pays for WhatsApp messages on KayChat?

You pay Meta directly, at Meta’s own published rates. KayChat charges only the plan price and adds nothing per message.

Which businesses use KayChat today?

Small and growing Indian businesses that get most of their enquiries on WhatsApp: transport and logistics, building materials, coaching institutes, real estate and service businesses.