Terms of Service

Effective date: 14 October 2026. Replaces the version effective 1 October 2026.

These Terms of Service ("Terms") govern your access to and use of KayChat, a WhatsApp automation platform operated by Khatri Automations ("we", "us", or "Company"), India. By creating an account or using the platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By registering for or using KayChat, you represent that you are at least 18 years old, have authority to bind your business to these Terms, and agree to comply with all applicable laws including Meta's WhatsApp Business Policy.

2. Description of Service

KayChat is a software platform that lets businesses answer, qualify and follow up enquiries, send updates, and manage WhatsApp conversations through Meta's WhatsApp Cloud API. We act as a software provider. The WhatsApp Business Account (WABA), the phone number and the Meta account remain yours at all times.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your login credentials.
• You must notify us immediately of any unauthorized use of your account.
• Each team member uses their own login; you may not share logins.

4. Acceptable Use

You agree NOT to use KayChat to:

• Send spam, unsolicited messages, or messages to numbers that have not opted in
• Message bought, scraped or otherwise non-consented contact lists
• Violate Meta's WhatsApp Business Policy or Commerce Policy
• Send messages containing illegal content, threats, or harassment
• Attempt to circumvent Meta's rate limits or policies
• Reverse engineer, decompile, or attempt to extract our source code
• Resell or sublicense the platform to third parties without our written consent
• Use the platform for any unlawful purpose

We may pause sending from a workspace, or suspend it, when these rules are broken, and may report the violation to Meta.

5. WhatsApp Compliance

You are responsible for ensuring your use of WhatsApp messaging complies with Meta's policies, including the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. You must obtain opt-in consent from your contacts, naming your business, before sending them messages. Opt-outs are honoured automatically. Meta decides template approvals, messaging limits and quality ratings, and limits how many marketing messages each person receives, so we cannot guarantee the delivery of any message or an approval date.

6. Data Protection

For the personal data of your contacts (their phone numbers, profile names and messages), you are the Data Fiduciaryunder India's Digital Personal Data Protection Act, 2023 and the rules made under it, and Khatri Automations is your Data Processor. Under other data protection laws, you are the controller and we are the processor. Accordingly:

• You collect lawful, specific consent and give notice to your contacts, decide what is sent and why, handle their requests to access, correct or erase their data, decide how long their data is kept, and publish a grievance contact for them.
• We process that data only on your instructions and only to provide KayChat; record every opt-in and opt-out per contact; provide export and deletion when you ask; keep the data secured with the safeguards described in our Privacy Policy; and tell you without delay if we become aware of a breach affecting your data, so you can notify the Data Protection Board and the people affected.

A separate Data Processing Addendum is available on request.

7. Plans, Payment and Taxes

• Free trial: new accounts get a 14-day free trial of every feature, with up to 3 team logins, 5,000 contacts and 300 AI replies. No payment to us is required during the trial.
• Starter, Growth and Pro: Starter ₹1,500 a month or ₹15,000 a year; Growth ₹3,000 a month or ₹30,000 a year; Pro ₹5,000 a month or ₹50,000 a year. Billed in advance through a Razorpay subscription that renews automatically until cancelled.
• Managed: ₹15,000 a month, invoiced monthly in advance and paid by bank transfer or UPI. It includes the Pro plan and 10hours of our team's time each month; extra hours are billed at ₹1,000 an hour.
• Add-ons: extra team logins, AI replies, chatbot flows, contacts, WhatsApp numbers and the advanced AI model are sold at the prices on our pricing page, billed monthly. An add-on raises a limit your plan already has; it does not add a feature your plan does not include.
• GST: all prices exclude GST, which is charged at the applicable rate (currently 18%).
• Limits: each plan includes a number of team logins, contacts, drip campaigns running at once, chatbot flows and AI replies a month, shown on the pricing page and in Billing settings. When you reach a limit you cannot add more until you make room, buy an add-on or change plan. Reaching a limit does not stop a conversation that is already running.
• AI replies:we warn you when 80% of the month's AI replies are used. The assistant keeps answering up to 10% past the allowance. After that it stops until the next month starts, and new chats wait in your inbox for your team to reply.
• Meta's charges are separate:WhatsApp messaging charges are billed by Meta directly to the payment method on your own Meta account, at Meta's rates. We never collect them or add anything on top. Meta requires a valid payment method on your account for your messages to be delivered.
• Plan changes: to move to a different plan while a subscription is running, write to us. The new plan starts from your next billing date. We do not charge or refund part of a period for a plan change.
• Failed payments: sending continues through a 7-day grace period, then pauses until payment is made. Nothing is deleted because a payment failed.

8. Cancellation

• Starter, Growth and Pro: cancel any time from Billing settings. Access continues until the end of the period you have paid for.
• Managed: a minimum term of 3 months from the start date. After that, either party may end it with 30days' written notice.
• We do not give prorated refunds for cancelling part way through a paid period. See our Refund Policy.

9. Your Data When You Leave

• You can export your workspace data at any time from Billing settings, or ask us and we will provide it within 7 days.
• Your workspace data is permanently deleted 90 days after your subscription ends or your workspace is deleted, or sooner if you ask us in writing.
• Your WhatsApp Business Account, number and Meta account stay yours. There is no lock-in.

10. Suspension and Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law. In such cases you will not receive a refund for the unused portion of your subscription.

11. Intellectual Property

KayChat and all associated code, design, and documentation are the intellectual property of Khatri Automations. You retain ownership of all data you upload to the platform. By using the platform, you grant us a limited license to process your data solely for the purpose of providing the service.

12. Limitation of Liability

To the maximum extent permitted by law, Khatri Automations shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of KayChat, including but not limited to: loss of revenue, loss of data, WhatsApp account restrictions by Meta, or service interruptions.

Our total liability to you for any claim shall not exceed the amount paid by you in the three months preceding the claim.

13. Disclaimer of Warranties

KayChat is provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted service, as our availability depends in part on third-party services including Meta's WhatsApp API and our hosting providers.

14. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

15. Changes to Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or an in-platform banner. Continued use after the effective date constitutes acceptance.

16. Contact and Grievances

For questions about these Terms, or a grievance about how KayChat handles data:
Khatri Automations, Durg, Chhattisgarh, India
Email: contact@khatriautomations.com