Refund Policy

Effective date: 14 October 2026. Replaces the version effective 1 October 2026.

This Refund Policy explains when Khatri Automations ("we", "us") will and will not issue refunds for KayChat. Please read it before subscribing.

1. Free Trial

New accounts get a 14-day free trial with no payment to us. Please use it to evaluate KayChat before subscribing.

2. How Payments Work

• Starter, Growth and Pro: billed monthly or yearly in advance through Razorpay.
• Managed: invoiced monthly in advance, with a minimum term of 3 months and 30 days' notice after that (see the Terms of Service).
• WhatsApp messaging charges are billed to you by Meta, not by us, so any refund of those is a matter between you and Meta.

Payments are non-refundable except in the cases in section 3.

3. When You Get a Refund

• First payment within 7 days: if this is your first paid period, monthly or yearly, and you ask within 7 days of the charge, we refund it in full.
• Service unavailability: if KayChat itself was unavailable for more than 72 consecutive hours in a billing period (not counting outages at Meta or other third parties), you receive a prorated credit for that time.
• Billing error: if you were charged the wrong amount because of an error on our side, we correct it and refund the difference.

4. When You Do Not

• You cancel after a paid period has started (your access continues to its end)
• The remaining months of a Managed minimum term, or of a notice period
• Your account was suspended or terminated for breaking the Terms of Service
• Messages not delivered because of Meta's limits, restrictions, or your contacts opting out
• You did not use KayChat during the period
• Outages at third parties such as Meta or Razorpay
• You upgraded and then downgraded within the same billing period

5. Cancellation vs Refund

Cancelling stops future charges. It does not refund the current period, which you keep access to until it ends. To cancel Starter, Growth and Pro: Settings, then Billing, then Cancel subscription. To end Managed, email us after the minimum term with 30days' notice.

6. Custom Work

Work quoted separately (integrations, custom automations, or extra Managed hours) is non-refundable once the work has started, unless your proposal says otherwise.

7. How to Request a Refund

Email contact@khatriautomations.com with:

• Your registered email address
• Your workspace name
• The amount charged and the date
• The reason for the request

Eligible refunds are processed within 7 to 10 business days to the original payment method.

8. Contact

For refund questions:
Khatri Automations
Email: contact@khatriautomations.com